"Layout not dementia friendly"

About: Queen's Medical Centre / Accident and emergency

(as a relative),

My wife who has dementia was admitted to A & E recently after a fall at home and whilst both the staff and treatment were very good and she was also looked after very good. The layout and the ambience of the dept was very bad for a person with dementia and was quite distressing for her and she had to be moved to a quieter area with more subdued lighting. It would be much better if a small area could be set aside for thus purpose

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Responses

Response from Nottingham University Hospitals NHS Trust

Thanks so much for getting in touch. I am pleased to hear you were content with your wife’s treatment.

We absolutely recognise that our Emergency Department is not as dementia-friendly as many of our main wards. There is much we can learn from our nationally-acclaimed dementia ward (ward B47 at QMC) including nurse/clinical training and environmental changes so that we can improve the care of dementia patients and their carers.

It would be helpful also to speak to you to get your ideas for how we can make improvements. If you would like to do so, you can contact me on 0115 9249924 x 70181. Alternatively you can email me on lucy.thow@nuh.nhs.uk. Due to the nature of my role I am away from my desk a lot so email might be easier in the first instance.

Best wishes,

Lucy Thow.