"Exemplary care for my mum"
About: East Midlands Ambulance Service NHS Trust / Emergency ambulance East Midlands Ambulance Service NHS Trust Emergency ambulance Nottingham NG8 6PY King's Mill Hospital / Cardiology King's Mill Hospital Cardiology NG17 4JT
Posted by Stanleydog (as ),
One Sunday in May my mum became unwell. As her main carer I had no option but to call 999 for help.
The crew arrived promptly and with care and compassion admitted my mum to ED. On arrival at ED my mum was immediatley attended to by a very caring nurse who introduced herself as "Amy". The short stay in ED was fantastic, caring, compassionate staff at all times, I was even offered a drink - thank you.
Mum was assessed by Senior Registrar (cardiac) who again displayed the utmost diginity and respect to meet the needs of my poorly mum. After a short stay in ED mum was transferred to EAU where again the quality of care was exemplary.
Everyone on EAU was kind, helpful and happy, always a smile what ever the request. Thank you to the kind catering assistant who located some food which mum would eat.
Late Sunday evening, mum was then transferred to Ward 23 - wow what a lovely place that was. Yet again consistant high quality care delivered no matter what time of day. All nursing staff spoke to both my mum and me as her carer, not at us or dictating what was happening next.
I work full time but the nursing staff assured me that visiting my mum out of visiting hours was not an issue - thank you. During the three day stay on Ward 23, EVERYONE who came into contact with mum was very professional, kind, caring and reassured mum. When I phoned the ward each morning, every message was passed to my mum.
I know Patient Opinion is often used to criticise care but I wanted to share my positive experience and sincerely thank all staff involved in the care for my mum. Thank you again.