"How much do good manners and a pleasant..."

About: Andover War Memorial Hospital

Reception staff in the X-ray department are consistently unhelpful, not welcoming and do not observe common courtesy. They display no empathy or concern to patients who might be worried, I'll or in pain.

Story from NHS Choices

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Response from Andover War Memorial Hospital

Thank you for your feedback on our x-ray services at Andover War Memorial Hospital. I am sorry that your visit was not of the high standards we aim to provide. I have shared your comments with the clinical leaders so they can discuss with their team. However, if you would like to talk about your experience further please do not hesitate to contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk

Mary Edwards, Chief Executive


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