"Worse than "inadequate""

About: King George Hospital

7 Hour wait at A&E department on evening of 9th May 2015. Department looked like a war zone.

Queues of patients outside door waiting to be booked in. Parents with small children with acute symptoms waiting for two hours before being seen by GP.

Attended with patient with acute back pain, unable to walk, refused assistance into A&E. Spent 7 hours in agony waiting to be seen, had to urinate in bottle in view some members of public To add insult to injury Care Quality Commission report 2015 on wall stating emergency care “inadequate”.!

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Responses

Response from King George Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read of the long wait you encountered in our Emergency Department. Unfortunately, we are not able to determine how many patients are going to access our Emergency Department on any one day and patients that do access the service are triaged based on their clinical need, which can sometimes result in a patient waiting longer than originally anticipated. I would also like to apologise for the lack of assistance you received. If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can to try to resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Dr Nadeem Moghal

Medical Director

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