"blood tests in chaos"

About: Basildon University Hospital

I booked a blood test on line and then waited 45mins past my booking. The corridor was full of other waiters, some had waited one and a half hours. You have only one information board so half of the waiters cant see the progress,or prepare themselves for blood extraction this means someone has to come out to find the next person. some were turned away as they couldnt promise a today test. it was chaos yet again. Privatisation isnt working for the customers.

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Response from Basildon University Hospital

Thank you for your comments relating to your recent blood test appointment at Basildon Hospital.

We are sorry that your experience was not a positive one and that you were kept waiting after your appointment time.

Your comments have been forwarded to the senior team to share with staff as appropriate.

In the meantime, if you would like to discuss these issues further, please contact our Patient Advice and Liaison Service (PALS) on 01268 394440 or email pals@btuh.nhs.uk, who wll be happy to help.

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