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Care Opinion

Telephoning Kirklands HQ

Posted By Brassman

"Telephoning Kirklands HQ"

About: Kirklands Hospital

(as a volunteer/advocate),

The automated voice recognition system is a total nightmare. I regularly use such systems (ie Apple ) without difficulty but after your system failed to correctly identify the person I wanted to speak with for the fifth time I gave up. Your system is a serious barrier to communications - terrible.

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Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 7 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire

Submitted on 26/05/2016 at 09:58
Published on Care Opinion at 11:27

picture of Laura Jack

Hi Brassman,

Sorry to hear about the difficulties you've been having trying to contact us. If you want to give me a call directly, hopefully I can help.

My number is 01698 858 292 or you can email me at laura.jack@lanarkshire.scot.nhs.uk

Many thanks

Laura

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