"Very caring nurses but can't say the same for..."

About: Whipps Cross University Hospital

My sister went there of a suspected miscarriage and didn't get to the correct ward due to confusion between two staff members. We understand it was busy but they didn't seem to agree on the certain processes. My sister and her husband were seen and had the scan which confirmed the miscarriage and were upset as you do. However, she was shock how rude the doctor was who saw her after the scan. The doctor had a go at her for not having a smear test earlier and said she's putting the baby at risk. I know doctors are there for our well being but my sister had a miscarriage and the doctor were not sympathetic and felt as if they're blaming her for the miscarriage. They found the doctor rude despite they are very upset. However they said the other staff such as nurses and junior nurses were very helpful and caring.

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Response from Whipps Cross University Hospital

We are very sorry to read of your sisters miscarriage. This must have been a very difficult time for your sister and the family. We are saddened to hear that the doctor that met with your sister spoke in a rude and an unsympathetic manner.

This is not acceptable so please accept our apologies. We are pleased to hear that the other staff involved in your sisters care were caring and helpful.

Your feedback has been shared with the team manager who will share this with all of the team to make sure this doesn’t happen in future. If you would like to discuss this in further detail, please contact the team on 020 8535 6727.

Kind regards

Barts Health NHS Trust

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