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Others should aspire to Barlboroughs standards

Story from nhs.uk

"Others should aspire to Barlboroughs standards"

About: Barlborough NHS Treatment Centre

Had a knee op done last week & i have to leave a positive review as they thoroughly deserve it.

From start to finish i can only praise the way the hospital operates.

The staff [ from the friendly cleaners, the porters, receptionists, physio's, nursing staff, the kitchen staff, all those involved in the theatre operation & anybody i've forgotten ? ] are brilliant. They explain, care, smile, chat [ & put you at ease ] find time for you whenever needed. I cant praise them enough ! Totally professional.

The place is spotless. The food is amazing & the choice is excellent whatever your needs. Served hot & fresh & with a smile - brilliant + tea / coffee & biscuits 4 or 5 times a day.

I hate being in hospital, but this was a different experience i'd go back to Barlborough tomorrow !

The most important thing of course is the operation, that has to be the thing that really matters !

That was completed quickly & efficiently & was done highly professionally !

I went in at 6.30am & was on the ward at 11am having been treated with care & respect [& a little humour ] throughout the different processes required. Not the most pleasant situations i've ever looked forward too as i'm not keen on needles, pain, stitches ect; but i have to say it wasn't as bad as i thought it would be & i have to put that done the the staff being thoughtful & caring.

I'm only 6 days on from the op, so i can't say its a success as only time will tell. But as things stand i'm very pleased with the outcome, am sure it will be the outcome i want & that if i do have any issues, Barlborough will be there to assist me in any way i need.

If you are looking to have surgery & Barlborough is an option, then i can only say it must be your 1st choice as i dont believe that its possible to find a better Treatment Centre !

To all concerned in the running of Barlborough Treatment Centre - well done - you're amazing! Thank you.

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Responses

Response from Barlborough NHS Treatment Centre 7 years ago
Barlborough NHS Treatment Centre

Submitted on 25/05/2016 at 12:34
Published on nhs.uk on 26/05/2016 at 02:33

Dear Mr Morton,

What lovely comments you have taken the time to post on the NHS Choices website.

It's so nice to hear that every aspect of the service we provided you with is more than satisfactory.

This will be shared with the whole team.

Here at Barlborough we like to make sure every patient is treated with the utmost respect and dignity and, as you said, a little humour!

All our care is tailored to the individual as everyone has different needs and it's fantastic to hear that all yours have been met.

Having said that, we are constantly looking for ways to improve and will never assume that we get it right all the time.

However, judging from your feedback, it looks like we are on the right track.

We will see you again at your six weeks post op and hope by then you are ready to sign up for the next marathon!

We all wish you the very best and hope you make a quick and easy recovery.

With kind regards, Mandy J Miller - PA to Steve Booker, Hospital Director and Marco La Malfa, Medical Director

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