"Ward D3"

About: Royal Blackburn Hospital

Recently my 91yo mother had cause to spend a few days on d3.

I have been in touch with PALS over a couple of points. However these were just forwarded to the ward sister who`s hands are probably tied on these issues.

First and foremost there was another patient who appeared to have severe mental health problems.

She would scream and shout, at times constantly, disrupting the ward. That includes staff, patients and visitors

Im all for community integration but this was intolerable, how was this allowed to happen, up to 6 weeks at that point?

A not disimilar situation again causing disruption is visitors, and lots of them, crowding round a patient until nearly midnight. We and other visitors were respectful of the visitor rules, why then were "certain" ones allowed to get away with this behaviour.

Our mother quite enjoyed and certainly appreciated the care and attention she received whilst on the ward but was on the verge of having to sign herself out because of these issues.

These problems need addressing by management.

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Response from Royal Blackburn Hospital

Thank you for your feedback regarding your mother’s admission to Ward D3 at Royal Blackburn Hospital and thank you for taking the time to do so.

I am very sorry to hear of your concerns and for any distress your mother experienced and can assure you we do take all comments very seriously.

I will ensure that your comments are brought to the attention of the senior staff for the ward, however, if you would like us to investigate the matter further, please could you contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk to provide some further information.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Melissa Almond

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