"receiving a letter for my husband"

About: Luton & Dunstable Hospital

(as a relative),

I received a letter ddressed to my husband to complete an IBD Registry Consent Form to collect information into Inflammatory Bowel Disease. At the top of the form was his Patient Number. It was very upsetting receiving this letter today as my husband passed away in November 2012. I do hope this error is addressed as I do not want to receive anymore communications from the Luton & Dunstable Hospital regarding my late husband. Perhaps you would pass on this information to the relevant department

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Responses

Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one, and we apologies profusely for any pain and distress this has caused. We have looked into this matter further, and assured the department responsible is taking steps to ensure there is no reoccurrence of this type.

We would encourage you to contact our

Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further and confirm we have the correct information recorded on the hospital system.

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