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Making appointments

Story from nhs.uk

"Making appointments"

About: Liverpool Womens Hospital

Tried to make an antenatal appointment today, the member of staff on the phone was rude and abrupt to speak to, not at all what you need when dealing with pregnancy hormones and mood swings. Needs some customer service training

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Responses

Response from Liverpool Women's NHS Foundation Trust 7 years ago
Liverpool Women's NHS Foundation Trust

Submitted on 27/05/2016 at 08:28
Published on Care Opinion at 09:19

We are so sorry about this, it is very disappointing to hear. We certainly do not expect our patients to be greeted in this way. We have invested a lot of time on customer care training for our staff and our clerks have a script to follow when greeting our maternity patients which includes congratulating the patients on their news. We apologise that you didn't have a good experience and would like to thank you for letting us know.

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