"Excellent urology consultant"

About: Heartlands Hospital / Urology

(as the patient),

I had to have a Cystoscopy last week for a potentially serious problem. To say I was anxious about this procedure and the possible results is an absolute understatement! I was under the care of Mr Sarmah, Consultant Urologist and I cannot praise him enough! I had seen him once at my first outpatient appointment and realised then that this man was a very capable Consultant - 'gut feeling' so to speak. Mr Sarmah elected to do the procedure for me himself and it was the most comfortable, least complicated cystoscopy I have ever had (this was my fourth one over the years). His Registrar was also present and very kind and the little Nurse in the cystoscopy suite was calming, re-assuring and kind too. Too often these days when attending hospital you can feel like a number but Mr Sarmah and his team made me feel like a human being and I felt cared for and in good hands...a truly compassionate, professional, capable Consultant. I cannot thank him and his team enough.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear very grateful and impressed patient

Thank you for your post regarding your recent patient experience in our urology team under the care of Mr Sarmah for a cystoscopy.

I am so pleased to read that you found all of the care you received throughout your procedure to be positive, and that you found Mr Sarmah and his team to be professional and compassionate in their care.

I will ensure that your kind comments and thanks are highlighted to Mr Sarmah so that he can ensure all of the Urology clinical and nursing team are made aware of your feedback.

I do hope that you are recovered from the procedure and thank you once again for taking the time to provide your feedback, it is extremely important to us.

Kind regards

Marie Helebert

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