"Run for the convenience of the staff"

About: Bmi - The Priory Hospital

I transferred from an NHS hospital because they could not resolve a problem without me remaining there for a couple of weeks. The service from the consultant was excellent but I was really disappointed with the service from the nursing team on a couple of key points.

The discharge process was farcical. I was told I could go home and got up and showered at 8. My wife arrived at 0930 and I waited until 11.25 before I could get any of the staff to give me the drugs I had been prescribed (which were in the cupboard waiting) and pass me the paperwork for discharge. It was inexcusable that I was forced to sit and wait for no reason at all other than, perhaps, new patients being admitted. I asked a total of three nurses whether anyone was coming to discharge me and, in the end, went to the desk and told them I was just going to leave. That seemed to do the trick,

The day before I had had the procedure I came to have. Afterwards I was transferred to HDU. I was there for about 6 hours. Before I went back to the ward I discovered that I should only have been there fore 2 hours but the staff on the ward were busy and asked if I could be kept in HDU until the night staff came on duty and it was a bit quieter. HDU is not the most peaceful place to be and it kind of defies the logic of paying for a private room to recover in. But to be told that you are being kept there for 6 hours (not the 2 you should have stayed for) because the ward staff were too busy is just outrageous.

I had a procedure here many years ago but I have to say the standards have certainly dropped. It appears to be run more for the convenience of the staff than the well being of the patient if my experience is anything to go by.

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Responses

Response from Bmi - The Priory Hospital

We are very sorry to hear that you were disappointed with our service and some of our members of staff. We will certainly take these comments on board and will strive to improve our service across all stages of the patient journey. Thank you.

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