"Daughter brought up to treetops"

About: University Hospital Of North Durham

I was sent to a n e by my gp and ended up in resus with my 20 week old daughter. After 2 hours in there we were transferred uo to treetops. We were told this was for observation. Now we got to treetops and got put in a waiting room for 4 hours+ with observations done twice. We were then sent home with no change in baby and basically told to ride it out... not happy at all at treatment the fact we were put into waiting room and told nothing! At one point the nurses on the station were plating each other hairs

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent experience with your daughter on Treetops at UHND.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Ward Sister for you.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774