"Wrongly discharged from children's outpatients"

About: The Royal Victoria Infirmary

I was wrongly discharged from the children's outpatients. The consultant gave me two options and because I didn't take either I am now left with long term constipation and my Bowels are full. I told them I would be willing to do anything that I felt comfortable with but they said because I didn't agree with what they were offering, there was no point in me being there. I am now left with pains in my stomach and other symptoms and I am a 15 year old child left to deal with something that has such a massive impact on my life. I had a different consultant who I cannot praise enough. I have had them for most of the duration of the time I have been visiting the RVI outpatients. But unfortunately they retired and I was referred over to this new consultant. This new consultant had a 5 minute appointment, didn't read through my notes because if they did they would realise why I don't like operations. This doctor doesn't understand me or my Bowels. I am trying myself to get back to the outpatients but because I have now been discharged I am so so so scared I will never get back there because people don't reliase how serious the situation is. I feel very hopeless. It didnt help the fact that the doctor was rude to me and was mocking my life. They went "your a 15 year old girl and you still have constipation". I begged them not to discharge me and my guardian doesn't seem to care, so I'm left to my own devices and it doesn't help that I'm a hypochondriac.

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Responses

Response from The Royal Victoria Infirmary

We are very grateful that you have taken the time to highlight your concerns regarding your recent care in Children’s Services at the RVI, and are concerned by your feedback.

Please could you contact the Directorate Manager Jane Gibson on 0191 282 5261 with further details so that we can follow up the issues you have raised, and discuss these with you in order to ensure you receive the most appropriate treatment and care.

Alternatively you can contact our Patient Relations Department on 0191 223 1382 who can investigate with the department on your behalf.

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