"The Blood Room"

About: Glenfield Hospital

Having blood taken can be a very traumatic experience for some. To sit in the room and hear someone say to patient they've missed the vein and then blood squirts out is rather unpleasant. To then, when it was my turn, have it hurt so much and be told 'I should have gone for a deeper vein, I'm right on the edge near the nerve, sorry' is not a nice thing to hear.

Compassion for ill people should be paramount and not be treated as a trivial joking matter.

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Response from University Hospitals of Leicester NHS Trust

Dear Reviewer,

Thank you for taking the time to post a review.

We are so sorry to hear about your traumatic experience at Glenfield Hospital recently. Your experience does not reflect the high level of care we expect our patients to receive, and your feedback has been shared with the team so we can improve our service for future patients and ensure that all communication is done in private and in a compassionate nature.

If you would like to add to your feedback or talk to a member of the team about your experience, please contact me, Debbie.Waters@uhl-tr.nhs.uk.

Once again thank you for taking the time to post your comment.

Kind regards,

Debbie Waters

General Manager

Outpatients, Phlebotomy and Booking