"Missed phone calls from the hospital"
About: Royal Oldham Hospital Royal Oldham Hospital Oldham OL1 2JH
Posted by Anonymous
Over all I have received excellant care from Penine NHS trust. However sometimes the small things can be the frustrating ones.
Yesterday I missed 2 consecutive calls from the Oldham Hospital. They rang I didn't pick up and they called back strait away again. I was at work. No phone message was left so I had no idea which department had called. When I called the number back I got an automated message saying that someone from the hospital had called and if it was important they would call back. I am assuming the fact they called means it was important and they have not called back!
I called the switchboard and explained what had happened, they were very polite but explained that there was no way of knowing who had called. Surly there would be no issue in saying which department had called and a return telephone number. Even if they call you you still have to answer the security questions to make sure you are who you say you are. Instead I now have to wait and see if a letter comes that might shed light on the call.