"fed up of chasing!"

About: George Eliot Hospital

I was told in March that I needed surgery. The staff at this point were fantastic however it has gone down hill since. I was told it was an 18 week wait. In April i contacted Patient services to let them know my holiday dates and to enquire as to an approximate date for surgery as I need to let my boss know. i work in a school and therefore my class will need cover. I was told the wait was now 15 weeks and to call back in mid May and they should have a date for me. This week I emailed them as agreed, especially as my boss has now sorted the classes out for September and needs to know how long I will be away from school for so that she can inform parents and for my cover to meet my class, to be told that the wait is now 20+ weeks! what on earth is going on why am I the one that has to do the chasing?? Why does the waiting period keep changing? All I want is a provisional date so that I can give the information to my boss, however this seems too hard for people to do. Seriously wish I had been sent to a different hospital now as I am sick of all the chasing

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Response from George Eliot Hospital

Please will you contact the Patient Advice and Liaison Service (PALS)so that the issues you have raised can be looked at and at the very least an explantion made available to you .

Their contact number is (024) 7686 5550.

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