"Fracture clinic"

About: Darlington Memorial Hospital

I would like to say a very big thank you to my HCA. I had an appt on Wednesday after a fall the day before. I was not feeling very well as I had hit my head and shoulder and they made sure I was looked after by providing me with a wheelchair to X-ray and back. Also whilst waiting for my lift home they kept checking on me and got me a drink and biscuits. It's people like my HCA who do these little things and go the extra mile that makes the NHS so great.

Also would like to say that the treatment I got in A&E on Tuesday was brilliant too despite them being busy. I walked in with my injury and was attended to straight away. Thank you x

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Response from Darlington Memorial Hospital

Dear Fay

Thank you for providing feedback on your recent experience at Darlington Memorial Hospital and in particular the Fracture Clinic and A&E.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received in both departments.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with both the Matrons to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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