About: Burnley General Hospital

I attended with my partner as she had severe stomach pains. The doctor and nurse were downright rude; ignorant and useless. It was as if they didn't want to be there and couldn't be bothered. We left without any treatment or medication.

A wasted journey and we'd have been better of going elsewhere!!!

Story from NHS Choices

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Response from Burnley General Hospital

Thank you for your feedback regarding your experience of care with your partner at the Urgent Care Centre at Burnley General Hospital and thank you for taking the time to do so.

I am very sorry to hear of your experience and can assure you we do take all comments very seriously.

I would appreciate it if you could contact me to provide more information so that I can investigate further.

I can be contacted on 01254 734471 or alternatively you can email me at helen.ritchie@elht.nhs.uk.

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Helen Ritchie

Senior Patient Experience Facilitator

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