"Phlebotomist didnt show"

About: Andover War Memorial Hospital

Turned up for a rebooked Saturday appt. only to find out that the phlebotomist hadn't bothered to turn up. Quite a few patients also were unable to get their appt. What's the point of pre-booking if staff can't be bothered. what a waste of time and money as we paid for the car park and had travelled from Basingstoke. Sort out your service or cancel it rather than waste peoples time !

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Responses

Response from Andover War Memorial Hospital

Thank you for your feedback regarding our phlebotomy service. I am very sorry that you were unable to have your blood test on your recent visit.

I have asked the service manager to identify what went wrong so that we can avoid causing problems for patients in the future.

If you would like to discuss your experience further, please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk.

Mary Edwards, Chief Executive

Mary.edwards@hhft.nhs.uk

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