"I liked the actual appointment, ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

I liked the actual appointment, the nurse and doctor where nice

What could be improved

I was moved into a packed waiting room where I waited over 1 and a half hours for my appointment. I then felt as though I was rushed. The doctor marked the form he was filling in as a decision was made and treatment was given because he said that he was going to give me a blood test and then write to me or my doctor with the results. It was 4 weeks today my appointment and I still have nothing! I am trying for a child and I am not feeling good about the wait, when I spoke to the Dr's secatary last week she said that he had been away on holiday and that he would review my blood in the next few days and a letter will be sent! ! This has not happened! I was passed onto the choose and book service by my doctor so that the appointment would be quicker! I would rather call it Choose and Hope service as Lancaster is not connected to my doctors in Garstang so they cannot see anything. I think that this should be explained. over 4 weeks for blood results should not happen. my father in law works on the pathology department in Preston and I know blood results should take a week at the longest!!!!

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for taking the time to leave a comment about our services. We are sorry that you had to wait so long for your results.

Your comments will be passed onto the team responsible for the service to investigate further.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information on PALS can be found on our website: http://www.uhmb.nhs.uk.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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