"Thank you Ward 5"

About: Wansbeck Hospital

Our 90 year old father/father in law spent five days in Ward 5 recently. We wish to take this opportunity to praise the quality of care he received – he was treated with professionalism, kindness and compassion throughout his stay.

We also want to thank the doctors, nurses and the auxiliary staff for the support we received during this stressful time. We were listened to, time was taken to explain his physical and psychological condition and we were made aware of the options available to him and how we could best access them. Thank you.

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Responses

Response from Wansbeck Hospital

Dear Sir/Madam,

I am delighted that your father in law received such high quality care whilst with us. All of the staff involved in his care on Ward 5 will be happy to receive such rewarding and heartfelt feedback. It’s reassuring to know that you and your family felt so supported by the team, it’s wonderful to know they did everything just right for you all.

All the best to your father in law, you and your family,

Annie,

Annie Laverty – Director of Patient Experience

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