"CA 125 Blood test results"

About: Burnley General Hospital

While I can't fault the personal care and attention given by the staff and consultants of this department - the same cannot be said for informing patients of any results of tests undertaken.

It has been more than four weeks since I attended an appointment in the Gynaecology department and I have yet to receive a letter giving any information concerning my results. Fair enough if I have nothing to be concerned about but I won't know that until I'm actually given any information - good or bad!!

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Responses

Response from Burnley General Hospital

Thank you for your feedback regarding your appointment in the Gynaecology Department at Burnley General Hospital and thank you for taking the time to do so.

Whilst it is pleasing to hear that you were happy with the care and attention given by the staff, we are sorry that you have concerns about the length of time you have been waiting to receive your results.

I will ensure that your comments are brought to the attention of the team, however, if you would like us to investigate the matter further, please could you contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk to provide some further information.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Melissa Almond

Patient Experience Facilitator

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