"Fast, efficient care"

About: Conquest Hospital

Having arrived at A&E at the suggestion of NHS111, I saw that there was a 3-hour wait and therefore sat down prepared for a long haul. Yet within the next 60mins I had been triaged, had an ECG, been admitted to the acute assessment unit, hooked to monitors, had a line in and had seen a doctor. Someone even raced round and found me a sandwich, as I had missed any food that was going. It was amazingly fast and I was so relieved.

I received the best of care from very kind staff, who took the time to explain exactly what was going on and why. Conquest often gets a bad press but I felt that the acute assessment ward needs a big pat on the back and I, for one, was grateful.

Story from NHS Choices

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Response from Conquest Hospital

Thank you for your feedback about your experience with the A&E department at the Conquest Hospital.

We're pleased to hear that you found the service fast and efficient.

The staff in A&E work very hard to ensure that all patients receive high quality care, and postings such as yours, truly recognise this.

Please be assured that your comments will be shared with the staff concerned.

It's really encouraging for staff to receive positive feedback.

We send our best wishes.

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