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Receptionist/consultant doesnt get back to you

Story from nhs.uk

"Receptionist/consultant doesnt get back to you"

About: Bristol Royal Infirmary

The receptionist/consultant doesn't get back to you about test results. When you call them you sometimes don't get through to them or you are asked to leave them your contact number - when you leave them your contact number they don't return your call until 2 or 3 days later delaying dosage changes. Surely they should keep a record of your phone number so they can contact you rather than you having to contact them?

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Responses

Response from Bristol Royal Infirmary 7 years ago
Bristol Royal Infirmary

Submitted on 17/08/2016 at 18:20
Published on nhs.uk on 18/08/2016 at 02:30

Hi there. Thank you for leaving this feedback. We appreciate your comments and would like tor redirect you to our patient support and complaints team. Please contact them via their email psct@uhbristol.nhs.uk or phone number 0117 342 1050 and they will be able to deal with this appropriately for you. Many thanks.

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