"A catalogue of in patient blunders"

Some of the staff deserve gold stars but many are rude and treat patients with little dignity or respect. I was acutely ill with depression but given a different diagnosis which impacted on my treatment.

There was a lot of 'monitoring my mental health' by observation and not a lot of patient nurse interaction. I often felt no one was listening.

I have accessed my notes and these make sorry reading. I have been called Andrea, Lisa and Valerie. I have another patients notes in my notes. The English in many cases is appalling. The notes are often not factual but totally subjective.

Never will I be admitted to this place ever again.

We are in the process of making a formal complaint. There were so many blunders and errors.

Story from NHS Choices

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Response from Bethlem Royal Hospital

I am very sorry that you/your family member had a negative experience and for any distress this may have caused.

We always like to act on the feedback we receive and it would help us to know more about your experience, and in particular the name of the service.

This will allow us to investigate your feedback and to provide a response to you.

If you need any help or support please do not hesitate to contact the Patient Advice and Liaison Service either by email PALS@slam.nhs.uk or by telephone 0800 731 864 (select option 2)

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