"Disappointed disgraceful"

My parter got admitted may 2016 no communication between staff and family. While on 24hour watch my partner was able to self harm while the nurse sat on their phone! They didn't get my partner up and dressed and didn't get her to eat (didn't eat in over two weeks) even though she told them she was going to starve herself to death and also didn't sort her sleeping pattern out. They discharged her and just let her out of the building and didn't ring family to tell us she was discharged they let her have her tablets while she was suicidle. I didn't know she was discharged until I rang the ward to check how she was and to be told they discharged her and a ambulance had taken her to a and e and then she got admitted again the same day! Disappointed with the lack of help from this hospital they have again discharged her in a worse state of mind and no better then she went in there and have nothing to help us. She went missing almost a hour before someone realised

Story from NHS Choices

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Response from Harplands Hospital

I apologise that you feel you and your partner have received such poor support and care from the Ward at Harplands Hospital

I can assure you that your concerns have been raised with the management and staff who work there; we are looking into this and take these things seriously and are looking at ways to improve as that is not the care as an organisation we want or intend to provide to families and the patients who access our services.

I would really encourage you to contact our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 01782 27503101782 275031 or Free phone 08003899676 Mon -Fri: 9am to 5pm.Text service 07718971123 ( This text service available 9am to 5pm and charged at your provider's rate)

e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)

I really appreciate the time you have taken to raise your concerns at such a difficult time

Veronica Emlyn: Patient Experience Lead

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