"Operation Cancelled Twice"

About: University College Hospital / Trauma and orthopaedics

(as the patient),

I broke my wrist on Monday morning and following a trip to A and E was told I needed a plate to set the fracture. The pain is unbelievable. I was refused pain killers despite asking twice.

I was sent home after 6 hours being told I would have my operation the following day and to expect a call at 8. 30 am in the morning. No call. I phoned in to ask what was happening and was told surgery was too busy but I was first on the list for Wednesday afternoon.

I arrived just after 11am and was told I was going up next, after sitting in tights, paper pants and a surgical gown until after 4pm. I was then sent home.

Tomorrow I have to be in at 7. 30 am. I have no one who can go in with me and I can't even dress myself.

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Responses

Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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