"Professionalism, Courtesy & Respect"

About: Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I am a diabetic Crohn's sufferer living in Cumbernauld. One evening in mid May 2016 I suffered a blockage of the Ileum and my daughter immediately called the Ambulance Service. I am now stable and waiting for an op to remove the affected part of my bowel.

I just wanted to pass on my thanks to the attending Paramedic Paul, and Technician Lyndsey. Their calm professionalism and kindness helped me get through an extremely distressing episode. I just can't praise them enough. A credit to their profession indeed. Brownie points all round!

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Responses

Response from Martin Esposito, Patient Experience Manager, Corporate Affairs and Engagement Department, Scottish Ambulance Service

picture of Martin Esposito

Dear Dithean

I was sorry to hear about your recent illness but pleased to read about the care you received from the ambulance crew who attended you.

Whilst a lot of our work in the ambulance service involves attending people who are in distress and pain, these situations can sometimes be difficult to manage and I think there is a real skill in being able to be supportive and person-centred whilst trying to identify what might be wrong and providing the appropriate care and treatment. I am so pleased that Paul and Lyndsey were able to do this for you.

I would love to be able to pass on your compliments to them but would need a little more information to make sure that I identify the right ambulance crew. If you were willing to provide a few more details, you can contact me on 0131 314 0003 or at martinesposito@nhs.net

I do wish you well for your up and coming operation and thank you so much for sharing your experience.

Take care

Martin Esposito.

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Response from Martin Esposito, Patient Experience Manager, Corporate Affairs and Engagement Department, Scottish Ambulance Service

picture of Martin Esposito

Dear Dithean

I hope all is well with you. Thank you so much for getting in touch and providing some more details about the emergency call. From the details that you provided I have been able to identify the ambulance crew who treated on that day. This will allow me to pass your thanks onto those staff members.

Take care

Martin.

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