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minor injuries unit is a credit to the hospital

Posted By fingers

"minor injuries unit is a credit to the hospital"

About: Sir Robert Peel Hospital

(as the patient),

Hello I was sent by my doctor to your unit after an accident to my fingers. I expected a long wait but was pleasantly surprised by the speed at which I was registered and seen by the nurse Simon who treated the injury and dressed it. The whole experience was efficient and friendly, the same can be said of the follow up visits many thanks to all in the unit they are a credit to your hospital.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 15/06/2016 at 18:31
Published on Care Opinion on 16/06/2016 at 09:28

Dear fingers

Thank you for your post regarding your attendance at Good Hope Hospital's Accident and Emergency Department following an accident to your fingers.

I am so pleased to read that despite expecting a long wait for treatment, you were seen, assessed and treated in a timely, speedy fashion. Also, that your follow up appointments have been efficient, with care delivered by friendly staff.

I will ensure that your kind comments are highlighted to A Birmingham, Matron for A&E, and Dr M Sajeel, Clinical Lead for A&E at Good Hope Hospital who will be thrilled to read your feedback and ensure it is communicated to all of the Emergency Department team who work very hard to provide quality patient care to their patients.

I wish you well in your continued recovery and once again thank you for providing your feedback, it is extremely important to us.

With kind regards

Marie Helebert

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Update posted by fingers (the patient)

Hello thank you for your reply but I think you have named the wrong hospital.I was seen at Tamworth Robert Peel hospital and my comments were directed to them not Good Hope.

Response from Codrina Cretu, Care Opinion 7 years ago
Codrina Cretu
Care Opinion

Submitted on 17/06/2016 at 11:17
Published on Care Opinion at 11:17

picture of Codrina Cretu

Dear "fingers" (and Marie),

My name is Codrina and I am one of the Patient Opinion moderators. Thanks for letting us about the service that you've used and apologies for the initial confusion.

We have now retagged the story to Robert Peel Hospital and alerted them to the story.

Best wishes,

Codrina

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Response from Pals Team, Communications, Burton Hospitals NHS Foundation Trust 7 years ago
Pals Team
Communications,
Burton Hospitals NHS Foundation Trust

Submitted on 21/06/2016 at 11:48
Published on Care Opinion at 12:28

Dear Reviewer

Thank you for taking the time to review the service you received from Minor Injuries Unit (MIU) at Sir Robert Peel Hospital. Your comments are very much appreciated and have been forwarded to the MIU team.

Kind regards

PALS team

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