"Efficient and impeccable care from Hannah"

About: East Surrey Hospital / Accident and emergency

(as the patient),

Last Sunday I went to pull some rhubarb for a crumble. I had sharpened a knife to cut off the leaves as usual. The first piece I tried to pull resisted strongly, I was pulling it with my right hand. I pulled harder and it suddenly came free. I fell backwards onto some paving, luckily I hadn't been hurt, I thought, As I got up I noticed there was a lot of blood coming from my left hand and I saw a very deep cut at the base and side of my left finger. I had stupidly had the sharp knife in that hand and the fall backwards caused the knife to to be driven into that place.

It was obvious that it was serious enough to need stitches. Luckily we had some wound dressings in our First Aid box and my wife and I were able to apply a dressing and cover this with a wad of kitchen paper to help staunch the bleeding. We bound this tightly.

Luckily I was quite able to drive to East Surrey Hospital's A&E. We arrived at 12. 45. At reception my details were taken, after about 1/2 hour we saw a triage nurse, who I would need stitches in the Minor Injuries dept. and there was currently about a 2 hour waiting time, I was also advised that if the bone was damaged I would have to have an X-ray.

The dept. was quite busy, and I was called in at about 3 pm. Luckily for me I was seen by a marvellous nurse, Hannah. She was so kind, very well organised and efficient. She looked at the cut and said it would need 5-6 stitches. She quickly administered an anaesthetic, checked a little later to make sure it had worked, and then put in 6 stitches beautifully, drawing the cut tightly together.

Hannah then gave me a replacement dressing to change on Tuesday, keep it dry and check it's not festering and have the stitches removed in 10/14 days if all's well, any problems I should come back or go to our Health Centre.

The whole surgical experience was impeccable. I experienced no great discomfort at all and knew it was a job well done. Please let Hannah know, thank you.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Jazzjab,

I am sorry to hear that your Sunday did not go as planned but it is good to hear that your injury was treated so well by Hannah. I will make sure that your thanks and appreciation are passed on to her.

I hope you got to enjoy a rhubarb crumble in the end.

With best wishes,

Cathy White

Patient experience team

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Update posted by Jazzjab (the patient)

Dear Cathy

I had the stitches removed on Wednesday at the excellent Edenbridge War Memorial Hospital.

I had been directed there by the Oxted Health Centre, who are struggling to cope with patient numbers and could not offer any appointment this week, although we had contacted them for an appointment last Friday.

I thought you might like to know that I was again very fortunate to be tended by their duty ENR Nurse Rosie, again very kind and efficient. Her first comment when seeing Hannah's work was to say what a beautiful stitching job had been done! Rosie told us that she had in the past taught suturing to young doctors.

Thank you for passing on my comments to Hannah.

We did get to enjoy the crumble thank you, this time the rhubarb was gathered by my wife!!

Best wishes, Jazzjab