"My treatment was at all times ..."

About: Royal Preston Hospital

(as the patient),

What I liked

My treatment was at all times caring, professional and ultimately effective

What could be improved

I am profoundly deaf and have a cochlear implant. There seems to be a serious lack of fundamental expertise in communicating with deaf people particularly among the doctors, much less so with other staff. I found myself giving each doctor the same little lecture about not shouting, about not talking into my ear or speaking unnaturally. In a medical ward with a preponderance of elderly people about 25% of whom will have some hearing loss, I found this surprising.

Anything else?

I was very impressed by the meticulous organisation (this was ward 24)

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