"My blood test has gone missing"

About: Queen's Hospital (Romford)

In April 2016 I had a blood test at the Harold Wood Drop In Centre, whose analysis work is, I believe, undertaken by Queens'. Despite both the names of the Drop In Centre and my own practice being on the form, the results have not been returned to either.

This involved 5 different phials of blood - quite a large sample!

What has proved even more frustrating is the difficulty I have had in chasing this up; no response from the haematology dept or messages not returned.

In the end, this will just put more pressure on the whole system, with more doctor's appts required and more visits / time off required.

I think your relationship with Drop In clinics, in particular, needs to be examined to ensure that patients can expect the same service they would from their own practice or if they attended Queens for the test.

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Responses

Response from Queen's Hospital

Thank you for leaving a comment.

I am sorry to hear of your concern and the inconvenience this has caused. Please contact the Patient Advice and Liaison team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk who will be happy to assist you in any way they can.

Yours Sincerely

Nadeem Moghal

Medical Director

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