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Wonderful

Story from nhs.uk

"Wonderful"

About: Croydon University Hospital

I went to the emergency eye clinic as I had an eyelash in my eye that I wouldn't come out. It was annoying me - making my eye so red, bloodshot and red. I couldn't sleep well either. Several friends told me to go to Croydon University Hospital which I did.

The receptionist was so lovely and very nice, welcoming, smiley and friendly. I didn't have to wait long to see the nurse -45 minutes. The nurse was nice and very helpful. I then only had to wait 15 minutes to see the doctor who was wonderful. The doctor was so nice, friendly and helpful. I was crying and very scared but the doctor made me feel so comfortable and reassured me. The doctor managed to get the eyelash out of my eye, asked me how I was and answered all my questions I had.

All the staff were very wonderful and flawless. So nice! I can't fault it all all. Thank you very much for all your help. My eye is so much better and i am so grateful.

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Responses

Response from Croydon University Hospital 7 years ago
Croydon University Hospital

Submitted on 26/05/2016 at 19:13
Published on nhs.uk on 27/05/2016 at 02:30

Dear Anonymous

I am very pleased that you had such a good experience at the eye clinic and that the staff were able to restore a smile. The emergency eye clinic at Croydon University Hospital is run by Moorfields Eye Hospital, so I will make sure that your kind comments are passed on to their wonderful staff. Thank you for letting us know.

Kind regards

Graham Richardson, Deputy Manager PALS and Complaints

PALS can be contacted on 020 8401 3210 or at ch-tr.pals@nhs.net

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