"My six month at Blackburn royal"

About: Royal Blackburn Hospital / Cardiology Royal Blackburn Hospital / Respiratory medicine

(as the patient),

I was admitted to Blackburn Royal in 2015 with pneumonia heart failure and septicaemia. I subsequently slipped into a coma, my family being told there was no hope but critical care brought me through. They were brilliant! I then spent time in cardiac care, were again they kept me alive even when my lungs collapsed and my heart valve failed. Following this, I was moved to B12 and this ward was absolutely Magic. The care medical and personal was better than I could ever have hoped for from the sisters to the cleaner they did a superb job and I am sure I owe my life too all three of these wards and will be eternally grateful. When they transferred me to Blackpool for my open heart surgery they had work tirelessly to get me well enough and Blackpool took over and again they were brilliant.

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Responses

Response from Melissa Almond, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

Thank you for your feedback regarding your admission to Royal Blackburn Hospital and thank you for taking the time to do so. It is lovely to receive such positive feedback about the care and treatment provided. We always strive to deliver safe, personal & effective care and I will ensure your comments are passed on to the teams concerned.

If you would like to talk through your admission with one of our Patient Experience team so we can understand in further detail what made this a positive experience for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Melissa Almond) on 01254 734087 or email me on melissa.almond@elht.nhs.uk

Many thanks and Best wishes

Melissa Almond, Patient Experience Facilitator

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