"Patient care and comfort of family"

About: Royal Infirmary of Edinburgh at Little France / Trauma & orthopaedics

(as a relative),

My almost 96 yo father had three days before had a fall with bad bruising, was diagnosed by his doctor with Pneumonia and brought into A&E in extreme pain with the knowledge before arrival he was heading for the Acute Medicine Ward early on a Sunday morning.

A&E quickly established that he also had a chest infection due to breathing difficulties and we were cautioned that at his age and physical condition his survival chances were poor. Very quickly he was stabilised and pain relieved (my no 1 priority) and within 2 hours a bed found in Bay 1. In view of his state we were allowed to wait beside him. I have to say that throughout the whole process, which lasted some 8 days, and included a day in Bay 2 then the remainder in Ward 106 his comfort and pain relief were prioritised.

Treatment was well explained by the consultant and the nursing and other ward staff brilliant. A day in Bay 1 enlightens one into the volume of commitment required of all staff to handle the throughput while maintaining treatment of needy patients. We were frequently asked if we needed support ourselves and as my fathers condition first improved and then started to deteriorate the Nurses and doctors did everything possible to meet my fathers wish to be discharged to pass his remaining time in his Home bed.

This was achieved when a window in his stability presented itself and he was safely transferred. He passed away peacefully in his sleep two days later comfortable in his usual surroundings. The patience of the staff and the care throughout was impressive and made our suffering so much more bearable. Thanks to all.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Ugandalad


At the outset, please can l pass on my condolences to you and your family following the death of your father.

This must have been a difficult time for everyone and l was pleased to read how all the staff cared for your father and kept you and your family up to date at this very important time. Often, it can be the little things that make all the difference and I was pleased to hear that you were able to be with your father at this time.

To be able to have the discharge arrangements put in place to allow your father to pass away peacefully in his usual surroundings, I hope gave you and your family comfort at this time.

I have passed your feedback to the clinical team at the Royal Infirmary of Edinburgh and once again please accept my condolences at this time and thank you again for sharing this feedback.

Kind regards

Jeannette
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