"East Surrey EPU"

About: East Surrey Hospital / Gynaecology

(as the patient),

I have found the answerphone service for the EPU is inadequate with no call backs happening for hours. I waited three and half hours for a return call that didn't happen so called back only to have to leave another message as noone answers the phone. The staff I have met, while friendly, don't appear to have any sense of urgency. I had to make appointments to attend (if I can ever get through!) and was left in limbo during a very stressful and scary time worried about my pregnancy.

I was told on Friday lunchtime could I come on Tuesday for medical treatment of my miscarriage because they'd be 'less busy'.

The patient experience leaves a lot to be desired and I have been left feeling uncared for by the trust, let down by the service, and will not be using East Surrey for my future pregnancies.

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Responses

Response from Lynda Filby, Matron, Surrey and Sussex Healthcare NHS Trust

Dear Patient SAL,

We are really sorry to learn about your poor experience in EPU and the sad loss of your baby. We would very much like to look into what has happened and see if we can help you further/improve things for the future. If you are happy to contact us to give us some more detail of your experince our email addresses are lynda.filby@sash.nhs.uk or amanda.bonner@sash.nhs.uk.

Kind regards

Lynda Filby Matron

Amanda Bonner Ward Manager Brockham and EPU and GAU

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