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i feel the service given to my ...

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"i feel the service given to my ..."

About: Peterborough District Hospital

(as a relative),

What could be improved

i feel the service given to my mother currently is shocking!!!!

she is suffeing from gallstones and is in constant pain however for some reason she has to wait months to just see a consultant(to point out she is still waiting and has been told she has got to go stamford) and when she eventually gets to see the consultant i expect her to wait another couple of months to have the operation she needs to live life like she should i feel this is totally unacceptable if you are ill and in constanst pain logically you should be treated i pay my taxes and national insurance but to no avail i understand the pressures on the nhs service but this standards that are achieved now are shocking

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Responses

Response from Peterborough District Hospital 14 years ago
Peterborough District Hospital

Submitted on 13/04/2010 at 12:13
Published on nhs.uk on 21/04/2010 at 22:00

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we can make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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