This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Unacceptable wait to be told the service was not available

Posted By Game817

"Unacceptable wait to be told the service was not available"

About: Crosshouse Hospital / Cardiology

(as the patient),

Had an appointment at the Cardiac Clinic today. Arrived in Area 3 and waited for 30 minutes before the receptionist let us know that the doctor called in sick and will not show up that day. I think it is unacceptable to make people wait for that long, we should have been let know about it in advance. I only live 3 miles away from the hospital, but I can imagine that for other people who live further away, getting to Crosshouse hospital requires a big effort.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 19/05/2016 at 09:43
Published on Care Opinion at 12:03

picture of Eunice Goodwin

Dear Game817,

I am so sorry you had a wasted journey and all the other people who also attended on the same day.

If we review the process it may provide an opportunity to improve the speed at which clinics are aware of illness at an earlier point.

If you would like me to look into this for you, please contact me on 01563 826222 or email me on eunice.goodwin@aapct.scot.nhs.uk

In the meantime, I will highlight this to the team for their consideration. I hope you have been given another appointment in the near future and your health is unaffected by this unfortunate and inconvenient delay.

Kind regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k