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Appointments go well and everything is explained clearly to ...

Posted By Centre486

"Appointments go well and everything is explained clearly to me"

About: University Hospital Ayr / Physiotherapy

(as the patient),

Daniel is my therapist, my appointments go very well and he explains everything really clearly to me. He gives me exercise books and shows me how to do the exercises and I’ve been doing them every day which I think is helping. He has a lovely friendly personality and I’ve received excellent medical attention. I don’t have any suggestions for improvement at all! Everything has been really clearly stated to me and he said if I run into difficulty just to call and they’ll see me again. The receptionist was really lovely too

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/05/2016 at 12:47
Published on Care Opinion at 13:02

picture of Eunice Goodwin

Dear Centre486,

It was such a pleasure hearing about your Physiotherapy experience. I will pass your sentiments to Daniel and the team, I am sure this will make Daniel's day. I hope you are fully recovered very soon and thank you for taking the time to tell us your story.

Best wishes,

Eunice

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