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Do they ever answer the phone?

Story from nhs.uk

"Do they ever answer the phone?"

About: Babington Hospital

After hearing that our father had been taken to Babington, both my sister and myself tried calling to find out about his progress but no-one answered. We eventually managed to speak to him on his mobile.

Then we heard this afternoon from our stepmother that he was being transferred to Derby but as she is ill herself and did not have all the details we both tried calling again over a period of 1.5 hours, again, no answer. As my father's mobile, understandably, is off we are left with no information and unable to find out what is ,happening. Their nursing may be excellent, I don't know as I have been unable to visit yet, but their communication is abysmal.

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Responses

Response from Babington Hospital 7 years ago
Babington Hospital

Submitted on 16/05/2016 at 13:11
Published on nhs.uk on 17/05/2016 at 02:31

Dear Sir / Madam. Thank you for taking the time to write this post about the service you received when trying to contact the Hospital. I apologise for the fact that your experience was poor. We really try hard to improve our services based on the comments we receive from our patients. Please accept my assurances that we will learn from your concerns.

We would like the opportunity to discuss your experiences more fully and assist you in making a formal complaint if you so wish and we would appreciate it if you would be willing to contact our Patient Experience Team. 01773 525119

With Kind regards

Chrissy Carline, Patient Support Officer.

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