"Beware don't expect help"

Was told through a friend about this service. Initially they came home and promised to help a family member who was out of control and unpredictable. The interpreter was telling their own version instead of the truth. They offer a 24 hour helpline only to tell you to call the police when contacted. Not helpful at all.

When we ring to discuss treatment or what's being done to help the patient, they say oh we can't discuss that its confidential.

This pathetic organisation never keep their word and don't cooperate. Expect no hope from them. The best option is to seek private help. Biggest gimic I've eve come across. Disappointing is an understatement.

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Responses

Response from Customer Services Manager, South West Yorkshire Partnership NHS Foundation Trust

Thank you for your feedback. I would like to apologise for the circumstances that led to your contact with this site and offer my assurances that, as a Trust, we take complaints very seriously. We always seek to do all that we can to respond and learn lessons from them.

If you would like to discuss your concerns further, please contact the Trust's customer services team on 0800 587 2108 or email them at customer.servicesSWYT@nhs.net.

Many thanks