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Exceptional Health Care

Story from nhs.uk

"Exceptional Health Care"

About: Northumbria Healthcare NHS Foundation Trust

I wish to record my heartfelt gratitude for the exceptional healthcare I was fortunate to receive from the nursing staff based at both Cramlington & Seghill.

I am over whelmed by the service provided by the entity and its professional staff.

Having received procedures to my scalp here in South Africa I wished to travel to the UK to attend my sons wedding; the process had not been completed however the doctors here permitted my travel with a suitable dressing which required daily changes; this was provided by the gifted nurses at both centers.

All nurses I met were compassionate and proficient.

Please copy this text to all concerned during my treatment in the period April and May 2016 and feel free to publicly use this text.

From a very grateful visitor.

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Responses

Response from Northumbria Healthcare NHS Foundation Trust 7 years ago
Northumbria Healthcare NHS Foundation Trust

Submitted on 16/05/2016 at 20:52
Published on nhs.uk on 17/05/2016 at 02:33

Dear Mr Bittle,

Wow what a review ! I am delighted that we were able to provide you with such exceptional care during your recent visit. We feel very attached to the NHS in the UK - so it's lovely that you have had the chance to experience this service for yourself.

I can imagine how important it was for you to be at your son's wedding regardless - I do hope the day went well, please pass on my many congratulations to the happy couple.

In order for me to forward your heartfelt review to all of the staff involved in your care, I need a little more information from you if that's possible ? Please could you email me with the hospital and department you’re referring to and I will be thrilled to pass on your message of thanks. My email is Annie.Lavery@nhct.nhs.uk. I’m looking forward to hearing from you.

All the best to you and your family and safe travels home.

Annie.

Annie Laverty – Director of Patient Experience

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