"My innability to keep an appointment one evening."

Due to a last minute problem with transport I had to ring the hospital switchboard and leave a message for the Rheumatology department saying I could not attend. This morning I rang the Rheumatology department direct to make my apology properly and discovered that no message had been passed on.

The member of staff I spoke to today could not have been more helpful, approachable and professional when helping me.

When I asked to make a further appointment I was assured that I would be given one but that there was a few weeks waiting list which I quite accepted but the member of staff also gave me advise on how to go about getting an appointment sooner if I was in a lot of pain.

I am full of praise for the very busy department and the kindness and professional treatment I have received over the many years I have been a patient there.