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Poor ability to communicate with patients and...

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"Poor ability to communicate with patients and..."

About: Frimley Park Hospital (Frimley)

Poor communication and message passing, lack of factual information provided to paitent and spouse, requests for treatment plan and lack of response from unit staff disingenuous,.

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Responses

Response from Frimley Park Hospital 7 years ago
Frimley Park Hospital

Submitted on 16/05/2016 at 09:32
Published on nhs.uk on 17/05/2016 at 02:31

Thank you for taking the time to leave your feedback.

I'm very sorry that you had a poor experience. I would be really grateful if you could contact our PALs team so they can investigate what happened in more detail, in order that we learn for the future.

You can email them on palsfrimleypark@fhft.nhs.uk or ring them via switchboard on 01276 604604

Thanks for raising your concerns

Kind Regards

Claire Marshall

Head of Patient Experience

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