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Mixed thoughts

Story from nhs.uk

"Mixed thoughts"

About: Castle Hill Hospital

Hospital visits are never welcome.

On my own felt the usual slight stress.

Parking problems, finding the right building and waiting in the reception.

Quite a long wait to be seen and non of vending machines working, but reasonably pleasant nonetheless.

Specialist very friendly and helpful.

Staff pretty decent.

Overall ok experience.

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Responses

Response from Castle Hill Hospital 7 years ago
Castle Hill Hospital

Submitted on 17/05/2016 at 16:32
Published on nhs.uk on 19/05/2016 at 02:31

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience at Castle Hill Hospital.

We will ensure your comments are shared with the Estates team regarding parking issues but will ensure your kind comments about staff in Immunology are shared with the service.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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