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What a great experience we were in and out in...

Story from nhs.uk

"What a great experience we were in and out in..."

About: The Tunbridge Wells Hospital

My mother had an appointment with a doctor at 10am, we arrived at 09:30, she was sent to have her plaster removed then for a x-ray, at 10:05 we saw the doctor was then sent back to the plaster room for a strap to be fitted, this service was all performed within an hour. I can not express how impressed we were with the efficiency and the care provided by your hospital.

It is my opinion that the NHS receives a raw deal from the media, they very seldom report on the positive side

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Responses

Response from The Tunbridge Wells Hospital 7 years ago
The Tunbridge Wells Hospital

Submitted on 25/05/2016 at 12:04
Published on nhs.uk on 26/05/2016 at 02:30

Dear Mr Norton

Thank you for taking the time to give such positive feedback about your mother's experience as an outpatient at Tunbridge Wells Hospital. We were delighted to learn that she was seen and treated so quickly and that you found the staff so professional. We will certainly pass your thanks onto the Matron in charge of the department to share with all the staff. With kind regards, the PALS team

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