"Disrespectful Staff"

About: Royal Blackburn Hospital

Spent a number of days in Coronry Care with my sick Aunt. Two members of staff were lovely but found two others extremely rude and disrespectful. They were more interested in gossiping and giggling at the nurses desk than doing their job. Asked twice for assistance and was tutted at for disturbing their discussion about an outfit for a ball.

My aunt felt like she wasn't able to ask for help from these staff.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your comments regarding the care received by your Aunt on the Coronary Care Unit at Royal Blackburn Hospital and thank you for taking the time to do so.

I am pleased you found two of the staff to be lovely, but sorry that you found two other staff rude and disrespectful.

I will ensure your comments are passed onto the team.

If you would like me to investigate further, please do not hesitate to contact me, Helen Ritchie on 01254 734471 or email me on helen.ritchie@elht.nhs.uk.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Thank you again

Helen Ritchie, Senior Patient Experience Facilitator.

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