"Streatham Hill centre walk in sexual health clinic"

About: Guy's and St Thomas' NHS Foundation Trust

(as the patient),

A very professional and welcoming service (apart from the receptionist).

I avoid my NHS GP surgery at all costs as they are hostile and defensive and focused only on revenue rather than patient care.

Therefore I was pleased to find out about this clinic after searching on the internet. I was so glad I did not have to visit my awful GP about such a sensitive issue.

When I got there, the receptionist was pretty unwelcoming and I thought she was going to turn me away. However once I got through her, it was fine. It was helpful that there was a sign up indicating the waiting time of 1. 5 hours so I knew what to expect.

The nurse I saw (I wish I had made a note of her name), was the best I could have hoped for. She was professional yet laid back and matter of fact, which really helped. She put me completely at ease. I hope her managers know how good she is.

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Responses

Response from Guy's and St Thomas' NHS Foundation Trust

Dear Waarheid Thank you for taking the time to share you feedback with us. We are pleased to hear that the nurse you saw was professional and put you at your ease and that the notice informing you of the current waiting times in the clinic was helpful. However, we are concerned that you found the receptionist unwelcoming. We will speak with the team about the importance of ensuring that patients are welcomed and put at ease on their arrival at the clinic. We will pass your feedback on to the nursing team at the clinic.